Privacy Policy

1. Introduction

Chai Hut ("we", "our", "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this policy carefully.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and delivery/billing address when you place an order or contact us.
• Order Information: Details of products purchased, order history, and payment confirmation (we do not store card details).
• Usage Data: IP address, browser type, pages visited, and time spent on our website, collected via standard log files.
• Communication Data: Messages, feedback, or enquiries sent through our contact form.

3. How We Use Your Information

• To process and fulfill your orders
• To communicate order status, confirmations, and updates
• To respond to inquiries and provide customer support
• To improve our website, products, and services
• To send promotional communications (only with your consent)
• To comply with applicable legal obligations

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share data with trusted service providers (e.g., payment gateways, delivery partners) solely for order fulfillment. These parties are obligated to protect your data.

5. Payment Security

All payment transactions are processed through secure, PCI-DSS compliant payment gateways. Chai Hut does not store your payment card details on our servers.

6. Cookies

Our website may use cookies to enhance user experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings, though some features may be affected.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Order data is retained for a minimum of 3 years for accounting and legal purposes.

8. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at info@chaihut.in or call +91 98951 05108.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related questions or concerns:
Chai Hut · Infopark Campus, Kakkanad, Kochi, Kerala — 682 042
📞 +91 98951 05108  |  ✉ info@chaihut.in